CRYSTAL Wired Earbuds

We cannot accept change of mind returns on sale items. 

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If you need to cancel your order before it has been delivered, please contact us by email or through our contact form. Each enquiry will be treated individually, depending on how far we have processed your order.

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If you are unhappy with your order, please contact us by email or our contact form within 14 days of delivery to arrange for a refund, exchange or replacement. For change of mind returns, products must be unused and in their original packaging. For change of mind returns, return shipping is at the buyer's expense.

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If the item you have received is damaged or faulty, please contact us by email or our contact form as soon as practically possible for us to evaluate and make amends. 

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Please note refunds may take up to 10 business days to process and have funds returned to your account.

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We respect the consumer guarantees outlined by the Australian Competition & Consumer Commission. 

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We want you to be thrilled with your product and will endeavour to resolve any issue.

Our stock is kept in multiple warehouses and if your order contains multiple items, it is likely each item will arrive separately. Unfortunately we cannot hold products to package and deliver them in one. 

Please allow up to 2 business days for us to process your order once you have placed it. Once your order has been dispatched, you will receive an email notifying you. Please allow up to 10 business days to receive your order.

Shipping domestically in Australia, our standard delivery fee is $10.00 for orders under $100. For orders over $100, standard shipping is free. Unfortunately we are unable to offer an express shipping option.